Connect With Your Round-the-clock Monitoring Specialists
Whenever your home alarm system in Rochester goes off, your 24-hour monitoring specialists will instantly act. Their first step is to verify your alarm, and that includes getting in contact with you. The protocol they follow depends on the kind of emergency. To illustrate, when the emergency is is for medical reasons, a single attempt will be made to contact you before help is deployed. If you’re dealing with a break-in - the most frequent type of event - a monitoring agent will follow these procedures to contact you:
- An effort will be made to reach you through the touchscreen interface. You will typically be asked for a passcode.
- If that attempt doesn’t get a response, a call is attempted to your principal contact number.
- A second number or first emergency contact is called next.
- If there is still no answer, nearby police officers are sent.
- Your monitoring agents will try to reach you again after emergency personnel are contacted.
If you're not in a position to communicate with the monitoring team, don't worry. Support will still be dispatched even if you're unable to confirm the emergency.
Get protection for any situation with a Vivint home alarm system in Rochester
Be prepared for any crisis with a state-of-the-art home alarm system in Rochester from Vivint. Contact (585) 534-3389 to start designing your home’s protection today.